Returns Policy

Due to the nature of the products that we sell, we have a strictly limited return policy. Please read it  and understand it.


If for any reason you like to return the product to us after you have received it as long as it is still in original condition with all original packaging, we will accept the return within 7 business days after which you have received the product verified by the delivery date provided by the shipping company. You must contact us through our contact link on our main web site to get a return authorization number before you can return the product to us, NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER .If you return the product to us within the time period allowed for returns and was received by us and does in fact meet our return policy conditions we will issue a credit back to your payment method used at the time of purchase less 10% restocking fee ,unless the product was defective a replacement will be sent free of charge. Shipping charges are never refundable. In the case that you received Free Shipping or Discounted Shipping on your order and wish to return the product to us ,the original shipping charges will become applicable and  will be deducted from the your order total .No other Returns will be accepted  .


The Set Top Boxes that we sell come with a one year manufacturer hardware warranty. This warranty covers the actual box, all other accessories that come with the receiver including the remote have only 30 days replacement warranty, if during the first year you encounter any problems with the box , you can contact our support department first to try to diagnose the problem and try to resolve the issue and if that was not possible, you can send it to us for repair or replacement free of charge shipping charges apply.

There are no refunds, the only thing you can do is transfer your account to another individual.

If you need to return a defected item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your replacement or refund once we've received and processed the returned item.


We ship to Australia and New Zealand only. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates are fixed for the products we sale.